True Fortune Casino Terms & Conditions
- Agreeing to These Terms
- Who May Use the Casino
- Creating Your Player Account
- Identity and Account Checks
- Funding Your Account
- Receiving Winnings
- Promotions and Bonus Rules
- Using the Services Properly
- Conduct That Is Not Allowed
- Ownership of Website Content
- Limits on Responsibility
- When Access May Be Restricted
- Handling Personal Information
- Keeping Gambling Under Control
- Changes to These Conditions
- Contacting True Fortune Casino
These Terms and Conditions govern access to and use of True Fortune Casino by customers in Australia. They explain the rules that apply when you create an account, deposit funds, play games, claim promotions or request a withdrawal.
Please read these terms carefully before using the website. By registering an account or continuing to use True Fortune Casino, you confirm that you understand and accept these provisions, together with any specific rules displayed for individual games or promotions.
Agreeing to These Terms
These Terms and Conditions form a binding agreement between you and True Fortune Casino. They apply to the website, your player account, all available casino services and related transactions. If you do not accept any part of these terms, you must not register or use the services.
Game-specific rules, promotional terms, payment conditions and other notices published on the website may supplement these terms. Where a specific rule conflicts with a general provision, the specific rule will apply to the relevant activity.
Who May Use the Casino
True Fortune Casino is available only to individuals aged 18 years or older. By opening an account, you confirm that you meet the minimum age requirement and that online gambling is permitted for you under the laws that apply to your location.
You are responsible for checking whether you may lawfully access and use the services. True Fortune Casino may refuse access where gambling services are unavailable, restricted or inappropriate in a particular jurisdiction.
Creating Your Player Account
You may hold only one personal account unless True Fortune Casino has given written permission for an exception. Registration information must be accurate, complete and kept up to date. You must not register using another person's identity or provide misleading details.
Your login credentials are personal to you. Keep them confidential and notify True Fortune Casino promptly if you believe that your account has been accessed without permission. You remain responsible for activity carried out through your account where you have failed to protect your credentials.
Identity and Account Checks
True Fortune Casino may request documents or information to confirm your identity, age, address, payment ownership or other account details. Verification may be required before deposits, withdrawals, bonuses or continued access can be processed.
Documents must be genuine, current and clearly readable. Reviews may include checks designed to prevent fraud, money laundering, underage gambling and unauthorised payment use. If requested information is not provided within a reasonable period, account functions may be restricted or the account may be closed.
Funding Your Account
Deposits must be made using a payment method held in your own name or otherwise authorised for your use. You must not use a payment instrument belonging to another person without appropriate permission. True Fortune Casino may reject, reverse or investigate transactions that appear irregular.
You should confirm the available payment method, minimum deposit, processing time and any applicable charges before completing a transaction. Deposited funds are intended for lawful play and must not be used to facilitate unlawful activity. You are responsible for ensuring that your deposit does not exceed an amount you can afford to lose.
Receiving Winnings
Withdrawal requests may be subject to account verification, transaction review and the completion of any applicable wagering conditions. Withdrawals will generally be returned through an approved method associated with you, and additional information may be requested before funds are released.
True Fortune Casino may correct clear errors, including incorrect game results, technical mistakes or payment processing errors. If funds are credited to your account in error, you must not use them and should notify the casino. Processing times can vary according to the selected method and the checks required.
Promotions and Bonus Rules
Each bonus or promotion has its own eligibility requirements, expiry period, wagering conditions, game contributions, maximum winnings or other restrictions. Those conditions will be shown with the relevant offer and must be read before you opt in.
- Unless the promotion states otherwise, only one offer may be used per person, household, device or payment method.
- Bonus funds and related winnings may be removed if the promotional rules are breached.
- Attempts to obtain multiple introductory offers or exploit a promotion may result in account review.
- True Fortune Casino may withdraw or amend an offer where necessary, subject to applicable requirements.
Promotions are provided for genuine recreational play. Strategies intended to manipulate bonus mechanics, game outcomes or promotional limits are not permitted.
Using the Services Properly
You must use True Fortune Casino for personal entertainment and in accordance with these terms. All information supplied to the casino must remain truthful, and your account must be used only by you.
You are responsible for having suitable equipment, software, internet access and security arrangements. You must not interfere with the website, attempt to bypass technical controls or use tools that create an unfair advantage. Game play may be interrupted by maintenance, connection problems or events outside reasonable control.
Conduct That Is Not Allowed
The following activities are prohibited:
- Underage gambling, identity fraud or opening an account for another person.
- Using stolen, unauthorised or unlawfully obtained payment details.
- Collusion, cheating, game manipulation, automated play or exploitation of software faults.
- Money laundering, fraud, impersonation or any other unlawful conduct.
- Interfering with the website, its servers, security systems or other customers' access.
- Using abusive, threatening, discriminatory or deceptive behaviour toward staff or other users.
True Fortune Casino may investigate suspected breaches and take proportionate action, including voiding affected transactions, cancelling promotional benefits, limiting access or closing an account.
Ownership of Website Content
Website text, graphics, logos, software, game interfaces, designs and other materials made available through True Fortune Casino are protected by applicable intellectual property rights. They belong to True Fortune Casino or to the relevant third-party provider.
You may view and use the content only for personal, non-commercial purposes connected with authorised use of the services. You must not copy, modify, publish, distribute, reverse engineer, frame or commercially exploit website content without prior permission.
Limits on Responsibility
True Fortune Casino aims to provide reliable services but does not guarantee that the website, games or payment functions will always be available, uninterrupted or free from errors. Access may be affected by maintenance, network failures, device problems or circumstances beyond reasonable control.
To the extent permitted by applicable law, True Fortune Casino is not responsible for losses caused by your misuse of the services, inaccurate information, failure to protect your account, unauthorised access resulting from your actions, or interruptions outside the casino's reasonable control. Nothing in these terms removes rights or protections that cannot lawfully be excluded.
When Access May Be Restricted
True Fortune Casino may suspend, limit or close an account where it identifies a suspected breach of these terms, verification concern, payment issue, prohibited activity, responsible gambling concern or legal restriction. Access may also be paused while an investigation is completed.
Where an account is closed, legitimate remaining funds may be dealt with after applicable checks and deductions permitted by these terms. Funds connected with fraud, unlawful activity, chargebacks or a material breach may be withheld or reviewed where legally permitted. You must not open a replacement account after suspension or closure without approval.
Handling Personal Information
Personal information is collected and used to operate the account, process payments, provide customer support, verify identity, maintain security and meet applicable obligations. Information may be shared with payment providers, verification services, technology partners or other authorised parties where necessary for these purposes.
True Fortune Casino takes reasonable steps to protect personal information, but no online transmission or storage system can be guaranteed completely secure. By using the services, you acknowledge that information may be processed in accordance with the casino's privacy notice and applicable privacy requirements.
Keeping Gambling Under Control
True Fortune Casino supports informed and responsible play. Gambling should remain an entertainment activity, not a way to solve financial problems or recover losses. Set limits for time and spending, take regular breaks and stop when gambling is no longer enjoyable.
If you are concerned about your gambling, contact customer support to discuss available account restrictions, including deposit limits, time limits or a temporary or longer-term break where available. You may also seek independent assistance from a qualified professional or an appropriate gambling support service in your area.
Changes to These Conditions
True Fortune Casino may update these terms to reflect changes to the services, promotions, security practices, payment arrangements or applicable requirements. The current version will be made available on the website, with the effective date shown where appropriate.
You should review the terms regularly. Continuing to use the services after an updated version becomes effective indicates acceptance of the revised provisions. If you do not agree with a change, you must stop using the account and contact the casino regarding any outstanding matter.
Contacting True Fortune Casino
For questions about these Terms and Conditions, account verification, payments, withdrawals, promotions or responsible gambling tools, contact True Fortune Casino through the customer support channel provided on the website.
You may also email [email protected]. When contacting support, provide enough information for your enquiry to be identified, but do not send passwords or unnecessary sensitive payment details.
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