True Fortune Casino Privacy Policy
- Information We May Collect
- How We Use Your Information
- Cookies and Related Tools
- When Information Is Shared
- Keeping Personal Data Secure
- How Long We Keep Data
- Your Privacy Choices and Rights
- Services Provided by Others
- Processing Outside Australia
- Changes to This Policy
- Contact and Privacy Questions
True Fortune Casino respects the privacy of people who visit its website, create an account, use its services or contact its support team. This Privacy Policy explains what information may be collected, why it is needed, how it is handled and the choices available to you.
This policy applies to personal information processed in connection with True Fortune Casino services for customers in Australia. It should be read together with the applicable casino terms and any notices presented when information is collected.
Information We May Collect
The information collected depends on how you interact with True Fortune Casino. Some information is provided directly by you, while other information is generated when you use the website or services.
- Identity and account details, such as your name, date of birth, residential details, username and account credentials.
- Contact information, including an email address and other details used to communicate with you.
- Verification information, which may include documents or information needed to confirm identity, age, account ownership or eligibility.
- Transaction details, including deposits, withdrawals, payment method information, transaction history and related records. Payment details may be processed by specialist payment providers rather than stored directly by us.
- Gaming activity, including wagers, game selections, wins, losses, session information, bonuses and responsible gambling interactions.
- Technical information, such as IP address, browser type, operating system, device identifiers, language settings and general location information derived from technical data.
- Communications and preferences, including messages sent to support, marketing choices, survey responses and feedback.
You may choose not to provide certain information, but this could prevent us from opening or maintaining an account, processing transactions, meeting verification needs or providing particular services.
How We Use Your Information
True Fortune Casino uses personal information for clear business, operational and security purposes. The relevant purpose will depend on the information involved and your relationship with us.
- To create, administer and secure your account.
- To provide casino features, process gameplay activity and manage bonuses or promotions.
- To verify identity, age and account information, and to detect suspicious, fraudulent or prohibited activity.
- To process deposits, withdrawals, refunds and other account transactions.
- To provide customer support and respond to questions, complaints or requests.
- To understand website performance, improve functionality and develop safer, more relevant services.
- To send service messages, account notices and other essential communications.
- To send promotional communications where permitted and consistent with your preferences.
- To comply with applicable legal, regulatory, tax, accounting and responsible gambling obligations.
- To establish, exercise or defend legal rights and to manage disputes.
Where marketing communications are sent, you can use the available unsubscribe option or update your communication preferences. Service-related messages may still be necessary while your account remains active.
Cookies and Related Tools
True Fortune Casino may use cookies, pixels, software development kits and similar technologies. These tools can place or read information on your device and help the website recognise your browser, remember settings and operate consistently.
- Essential technologies support login, account security, session management and core website functions.
- Preference technologies remember choices such as language, display settings and consent selections.
- Analytics technologies help us understand traffic, navigation and technical performance.
- Advertising or measurement technologies may help assess campaigns or present more relevant communications, where used and permitted.
You can control cookies through your browser settings and, where available, the website's cookie controls. Restricting certain cookies may affect account access, website functions or the way content is displayed. Information collected through these technologies is handled in accordance with this policy.
When Information Is Shared
Personal information may be disclosed when it is reasonably necessary for operating True Fortune Casino, providing services, protecting customers or meeting applicable obligations. We do not treat account information as generally available to the public.
- Payment processors and financial service providers may receive information needed to authorise or complete transactions.
- Identity verification, fraud prevention and security providers may assist with checks and risk monitoring.
- Technology, hosting, analytics, customer support and communications providers may process information under service arrangements.
- Professional advisers, insurers, auditors or legal representatives may access information where required for their functions.
- Authorities, courts or other authorised recipients may receive information where disclosure is required or reasonably necessary under applicable rules.
- A purchaser or successor may receive relevant information if all or part of the business is reorganised, transferred or sold.
Service providers are expected to handle information only for authorised purposes and to apply appropriate safeguards. We may also share information where you have asked us to do so or have otherwise given permission.
Keeping Personal Data Secure
We use measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, authentication procedures, secure transmission, monitoring and staff or supplier confidentiality requirements.
No website, device or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a secure device and notifying us promptly if you believe your account has been accessed without permission. We may restrict access or take other protective steps when a security risk is identified.
If a privacy or security incident occurs, we will assess it and take steps that are appropriate to the circumstances, which may include investigating the cause, limiting harm and providing notifications where required.
How Long We Keep Data
Information is retained only for as long as it is reasonably required for the purposes described in this policy, including account administration, transaction records, security, dispute handling and legal or regulatory obligations.
Retention periods vary according to the type of information and the reason it was collected. Records may be kept after an account closes where necessary to resolve complaints, prevent fraud, demonstrate compliance, meet financial record requirements or protect legal interests. When information is no longer needed, it may be deleted, anonymised or securely destroyed, subject to technical and legal limitations.
Your Privacy Choices and Rights
Depending on your circumstances and applicable privacy rules, you may have rights concerning personal information held by True Fortune Casino. These may include asking for access to information, requesting correction of inaccurate or incomplete details, or asking questions about how information is used.
- You can review or update certain account details through available account settings.
- You can opt out of promotional messages by following the instructions in the message or contacting us.
- You can ask us to investigate a concern about the handling of your personal information.
- You may request deletion or restriction in circumstances where there is no continuing reason for us to retain or use the information.
Requests may need to be verified before action is taken, particularly where sensitive account or identity information is involved. Some requests may be limited by legal, security, transaction or responsible gambling requirements. If a request cannot be fulfilled in full, we will explain the position where appropriate.
Services Provided by Others
The website may contain links, payment options, verification tools, advertising features or other services operated by third parties. Those providers may collect and use information under their own privacy notices, which can differ from this policy.
True Fortune Casino is not responsible for the privacy practices, content or security of an independent third-party website or service. You should review the relevant provider's terms and privacy information before submitting personal details. Third-party tools used on our website may also receive technical or usage information as needed to perform their functions.
Processing Outside Australia
Some suppliers or group service functions may process personal information in Australia or in another country. Where information is handled internationally, the practical protections and privacy rules in that location may differ from those applying in Australia.
We take reasonable steps to assess international service arrangements and to require appropriate confidentiality and security protections. By using the services, you acknowledge that information may be transferred or accessed across borders where this is necessary for the purposes described in this policy, subject to applicable requirements.
Changes to This Policy
We may revise this Privacy Policy when our services, technology, business arrangements or applicable obligations change. The updated version will be made available through the website, with the revised date or other notice where appropriate.
Changes generally apply from the time they are published unless a later effective date is stated. We encourage you to review this page periodically. Continued use of True Fortune Casino services after an update may indicate that you have read the revised policy, subject to any rights that apply to you.
Contact and Privacy Questions
If you have a question about this Privacy Policy, want to exercise a privacy choice or believe your personal information has not been handled appropriately, please contact True Fortune Casino at [email protected]. Please provide enough information for us to identify your account and understand your request, but do not send unnecessary payment passwords or security credentials.
We will review privacy enquiries within a reasonable period and may ask for additional information to confirm identity or clarify the request. This policy was prepared for customers using True Fortune Casino services in Australia and is intended to explain our information practices in clear, practical terms.
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