True Fortune Casino Privacy Policy
True Fortune Casino respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, stored and disclosed when you visit or use the True Fortune Casino website and related services in Australia.
This policy applies to players and visitors who are aged 18 or over. By using the website, you acknowledge the practices described below. Some services may have additional privacy notices, which will apply where they are presented to you.
Information We Collect
True Fortune Casino may collect information that you provide directly, information generated when you use the website, and information received from authorised third parties. The type of information collected depends on your interactions with us and the services you use.
- Identity details, such as your name, date of birth and proof of identity where verification is required.
- Contact information, including your email address and other communication details you choose to provide.
- Account information, such as login details, preferences, transaction records and responsible gambling settings.
- Payment and financial information needed to process deposits, withdrawals, refunds or related account activity.
- Technical information, including your IP address, device type, browser, operating system, approximate location and activity logs.
- Information from communications with customer support, including enquiries, feedback and records needed to resolve disputes.
We may also collect information concerning your use of games, promotions and website features. Where practical, information may be collected in a way that allows us to provide services without requesting unnecessary personal details.
How We Use Your Information
Personal information is used for legitimate operational, security and customer service purposes. We aim to collect and use information that is reasonably necessary for the relevant activity.
- To create, maintain and administer your casino account.
- To verify identity, age and account ownership before providing certain services.
- To process deposits, withdrawals and other account transactions.
- To provide games, promotions, account features and customer support.
- To detect fraud, suspicious activity, technical abuse and attempts to circumvent account controls.
- To manage responsible gambling tools, account restrictions and player safety measures.
- To analyse website performance, improve services and understand general user preferences.
- To send service messages, security notices and other communications connected with your account.
- To send marketing communications where permitted and where your preferences allow them.
- To meet applicable contractual, regulatory or legal obligations and protect our rights.
Marketing communications will include a practical way to manage or withdraw your preferences where appropriate. You may continue to receive essential service communications after opting out of promotional messages.
Cookies and Similar Technologies
True Fortune Casino may use cookies, pixels, local storage and comparable technologies. These tools can remember settings, maintain secure sessions, support authentication and help us understand how visitors use the website.
- Essential technologies help the website operate, preserve security and keep you signed in during a session.
- Preference technologies remember choices such as language, display settings and other selected options.
- Analytics technologies provide information about traffic, performance and the way features are used.
- Marketing technologies may help measure campaigns or present more relevant promotional content, subject to your choices and applicable requirements.
Your browser may allow you to block or delete cookies. Disabling essential cookies could prevent parts of the website from working correctly, including account access or transaction functions. Information about individual cookie settings may also be shown through a website preference tool where available.
When Information Is Shared
We do not treat personal information as freely available for sale. Information may be shared when necessary to operate True Fortune Casino, protect users, complete transactions or meet applicable obligations.
- Service providers that support hosting, payment processing, identity checks, customer support, analytics, security and technical operations.
- Professional advisers, auditors and insurers where access is reasonably required for their services.
- Relevant authorities, courts or public bodies where disclosure is required or reasonably necessary.
- Financial institutions and fraud prevention partners when needed to verify or protect a transaction.
- Other parties involved in a business transfer, restructuring or sale, subject to appropriate confidentiality arrangements.
Third parties receiving information are expected to handle it for defined purposes and to apply suitable safeguards. We may also share aggregated or de-identified information where it cannot reasonably be used to identify you.
Protecting Personal Data
True Fortune Casino uses administrative, technical and organisational measures intended to reduce the risk of unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, encryption in relevant areas and staff confidentiality requirements.
No website, electronic transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a secure device and notifying us promptly if you suspect unauthorised account activity. We will assess security incidents and take reasonable steps to contain, investigate and address them.
How Long We Keep Data
Personal information is retained only for as long as it is reasonably needed for the purpose for which it was collected, to manage an ongoing relationship, to resolve complaints or disputes, to maintain business records, or to meet applicable legal and compliance obligations.
Retention periods vary according to the type of information and the reason for keeping it. Transaction, verification and account records may need to be retained after an account is closed. When information is no longer required, it may be securely deleted, destroyed or anonymised, subject to technical limitations and any continuing legal need.
Your Privacy Choices
Depending on the circumstances and applicable law, you may have rights concerning the personal information we hold about you. These rights may include requesting access, seeking correction of inaccurate information, asking for deletion, or objecting to or restricting certain uses.
- You may ask for confirmation of whether we hold personal information about you.
- You may request correction where information is incomplete, inaccurate or out of date.
- You may withdraw consent where processing is based on consent, without affecting earlier lawful use.
- You may manage promotional preferences and opt out of marketing communications.
- You may raise a concern about the way information has been collected or handled.
Requests may be subject to identity checks and reasonable limitations. We may need to keep certain information for security, dispute resolution or compliance reasons. If a request cannot be fulfilled in full, we will aim to explain the relevant reason.
Services Provided by Others
The website may connect with third-party platforms, payment providers, identity verification services, analytics tools, advertising partners or social media features. These providers may process information under their own privacy policies and terms.
Links to external websites are provided for convenience and do not place those websites under the control of True Fortune Casino. Before submitting personal information to an external service, you should review its privacy information and confirm how it will use your data. We are not responsible for the privacy practices, content or security of independent third parties.
Transfers Outside Australia
Some suppliers or technology providers may process or store information outside Australia. Where this occurs, we seek to use arrangements designed to protect personal information and to limit access to what is reasonably required for the relevant service.
Privacy protections can differ between countries. By using the website, you acknowledge that information may be handled in another jurisdiction where this is necessary for service delivery, security, payment processing or technical support. We will take reasonable steps to address applicable privacy and security requirements when arranging such transfers.
Changes to This Policy
True Fortune Casino may update this Privacy Policy to reflect changes in services, technology, business processes or applicable requirements. The latest version will be made available through the website and will show the date or other indication of its currency where appropriate.
Changes generally apply from the time the updated policy is published, unless a different effective date is stated. You should review this page periodically, particularly before using new features or providing additional information. Continued use of the website after an update indicates that you have read the revised policy.
Contacting True Fortune Casino
If you have a question about this Privacy Policy, want to make a privacy request or believe your information has been handled incorrectly, please contact True Fortune Casino at [email protected]. Include enough information for us to understand your request, but do not send passwords, full payment card details or other unnecessary sensitive information.
We may request reasonable information to confirm your identity before discussing an account or responding to a data request. We will review privacy concerns and respond within a reasonable period, taking into account the nature and complexity of the request.
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